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Privacy Policy

Effective Date: September 24, 2024

1. Introduction

This Privacy Policy describes how “Titan Trust” d.o.o. Sarajevo (“Company”, “we”, “our”, or “us”) collects, uses, and protects your personal data when you use our website and related services. We are committed to ensuring your privacy and protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Company Information:
“Titan Trust” d.o.o. Sarajevo
VAT: 4203029250009
Address: Bulevar Meše Selimovića 81A, Sarajevo 71000, Bosnia and Herzegovina

2. Data We Collect

We may collect the following categories of personal data:

  • Information you provide: such as name, email address, phone number, and other contact details.
  • Usage data: including IP address, browser type, operating system, pages visited, and interaction with our website.
  • Cookies and tracking technologies: to enhance user experience and analyze website traffic.

3. How We Use Your Data

We process your personal data for the following purposes:

  • To provide and improve our services.
  • To respond to inquiries and customer support requests.
  • To comply with legal obligations.
  • To ensure the security of our website.
  • For analytics and marketing (with your consent, where required).

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Consent (when you voluntarily provide data or accept cookies).
  • Contractual necessity (to provide requested services).
  • Legal obligations (compliance with applicable laws).
  • Legitimate interests (e.g., ensuring website functionality and security).

5. Data Sharing and Transfers

We do not sell your personal data. However, we may share it with:

  • Service providers and business partners assisting us in operations.
  • Public authorities if required by law.
  • Third-party analytics or hosting providers (with safeguards in place).

Your personal data may be transferred outside the EU/EEA, but only where adequate protections are in place (e.g., standard contractual clauses).

6. Data Retention

We retain personal data only as long as necessary for the purposes set out in this Privacy Policy or as required by law.

7. Your Rights

As a data subject under GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing.
  • Withdraw consent at any time.
  • Data portability.
  • Lodge a complaint with a supervisory authority in Bosnia and Herzegovina or the EU.

8. Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure.

9. Cookies

Our website may use cookies to personalize content, analyze traffic, and enhance user experience. You may manage or disable cookies through your browser settings.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

“Titan Trust” d.o.o. Sarajevo
Bulevar Meše Selimovića 81A
71000 Sarajevo, Bosnia and Herzegovina
Email: bd@titantrust.org